Return and Exchange Policy

At Saat7Mart, we prioritize your satisfaction and aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, you can take advantage of our return and exchange policy outlined below.

1. Eligibility for Returns and Exchanges

You may request a return or exchange if:

    • The item received is defective, damaged, or incorrect.
    • The item is unused, in its original condition, and includes all original packaging and tags.
    • The request is made within 14 days of receiving the item.

2. Items Not Eligible for Returns

The following items are non-returnable:

    • Perishable goods such as food items and spices.
    • Customized or personalized products.
    • Items purchased during clearance sales or special promotions (unless defective).
    • Used or damaged items caused by the customer.

3. Process for Returns and Exchanges

To initiate a return or exchange, please follow these steps:

    1. Contact our customer support team at support@saat7mart.com or via WhatsApp at Click here to chat with us.
    1. Provide the following information:

        • Order number
        • Reason for return or exchange
        • Photos of the item (if applicable, to show damage or defect).
    1. Wait for confirmation from our team with instructions for returning the item.

4. Shipping Costs

    • For defective or incorrect items, we will cover the return shipping cost and send a replacement at no extra charge.
    • For returns due to personal preference, the customer is responsible for the return shipping cost.

5. Refund Policy

    • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
    • Refunds will be issued to the original payment method.
    • Shipping charges (if any) are non-refundable.

6. Exchanges

    • Exchanges are subject to product availability.
    • If the requested item for exchange is unavailable, we will process a refund or allow you to select an alternative product.

7. Additional Notes

    • Ensure the item is securely packaged to prevent damage during return shipping.
    • Keep proof of return shipment (e.g., tracking number) until the return is processed.

Contact Us

If you have any questions or concerns about our Return and Exchange Policy, feel free to contact us:

Thank you for shopping with Saat7Mart. Your satisfaction is our priority!